We accept Interac e-Transfer payments only for now.

An E-transfer email can take 40 minutes to an hour to reach our email once you send payment. We will process the payment and pack your order. Once your order ships, we will send a shipping confirmation email with a link to track your order (click on the link to go to our courier’s site).

We have a $100 minimum order amount. There is no max order amount. Orders $149+ are shipped free of charge. In other cases - $20 flat rate shipping fee.

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Once you submit your order, we will email you a receipt with instructions to pay. Your order will be on hold until you submit payment via Interac E-transfer. After a day or two, we will send a reminder email to pay for your order. If we do not receive your payment in 5 business days, your order will be canceled.

Most people require the utmost discreet packaging that’s why we first vacuum seal all our smelly products for maximum smell protection.
From there, we package your product into a normal internal outside wrapper. We then put this all into a box (or bubble envelope should we see fit) with no external markings.

It depends on your location. All items are sent via Xpresspost from the British Columbia area. Typically packages arrive within 3-4 business days in major cities and 4-5 days in rural areas. We do have Priority shipping available at an additional cost arriving typically in 1-2 days in major cities, and 3-4 in rural areas. Upon successfully ordering you will be supplied a tracking number where you can track your package on www.canadapost.ca As these are only estimates, we do not refund or compensate for a late shipment.

No. Sorry, we do not.

If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed "unrecoverable", we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of the day and your tracking number should appear correctly. If it does not, please email info@gain.express or feel free to contact our live chat anytime and we will be happy to look into it for you.